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Tenant Information

Paul Simon provides a choice of Studios, 1/2/3/4/5+ bed flats and houses from £150pw to £1500pw

Once we have a clear understanding of your requirements you will receive a selection of properties that match your criteria. We can also keep you constantly up-to-date via email and SMS alerts when the latest properties become available. Our available properties are updated daily onto our website.

Once a suitable property has been secured a full time administrator will be appointed and solely dedicated to processing your move.  We will endeavour to do all that we can to help ensure a smooth move-in.

Tenancy Referencing

All tenants will be individually asked to provide a minimum of 2 years consecutive employment and landlord history within the UK. If you are unable to provide sufficient history you will require a guarantor who must be a UK based property owner OR additional security / damages deposit (amount to be agreed with property owner).

We require the following references as necessary:
  • Bank; employer; previous employers; college; landlord and previous landlord.
  • Copy of ID (Passport, driving licence) and proof of current address for all tenants.
  • Guarantor (where applicable, must be a UK home owner); guarantor’s employment; bank; property ownership documents and photographic ID
  • A ‘soft’ credit search will be applied for via a credit agency. A ‘soft’ credit search will not leave a footprint on your credit rating. With soft search, lenders will let you know whether they are likely to approval you for a credit card or loan etc. without leaving a mark on your credit score.
  • If a bank reference is required, there is a charge made by your bank or building society for the reference. It must be paid by you. We will issue each tenant with a form to give to the bank. We do not write to the bank.
All references must be received by Paul Simon at least 48 hours before you are due to move into the property. It is the prospective tenant’s responsibility to chase them. Should we begin referencing and the landlord(s) decide not to proceed for whatever reason, our administration fees will still be payable.

Right to Rent

It is a legal requirement for tenants to provide Landlords/Letting Agents with proof that they have the Right to Rent in the UK.

Tenancy Deposit Protection 

It is a legal requirement to register tenants deposit in a Government approved scheme in accordance with the Housing Act. If we are managing the property and instructed by the landlord, we shall register the deposit with the Deposit Protection Service.  

Alternatively the Deposit will be paid to the landlord to be registered with a Tenancy Deposit Protection Scheme of their choosing in accordance with the Housing Act 2004.

How to Rent: The Checklist for Renting in England

The Government’s How to rent guide serves as a helpful checklist for anyone searching for a house or flat to rent in England. It offers plenty of helpful advice to guide you through every step of the letting process.  The latest version of the How to rent guide was issued by Department for Communities and Local Government (DCLG) on 1 February 2016.

Complaints Procedure

Customer Service is taken very seriously at Paul Simon and in light of this we have a four stage complaints procedure in place.